Daniel James Residential Ltd is committed to providing a professional and high quality service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can investigate and resolve the matter promptly.
We adhere to Trading Standards legislation, are members of Propertymark, and are registered with The Property Redress Scheme.
How to Make a Complaint
All complaints should be made in writing and sent to:
Email: Oswestry@danieljamesresidential.co.uk
Please include full details of your complaint, including the property address if applicable.
We will acknowledge your complaint within 3 working days and aim to provide a written response within 15 working days. If further time is required, we will keep you informed.
Escalation
If you remain dissatisfied, you may request a further review. A final written response will then be issued.
If, after receiving our final response, you are still unhappy, you may refer your complaint to our independent redress scheme.
Independent Redress
Daniel James Residential Ltd is a member of The Property Redress Scheme (PRS).
Website: www.theprs.co.uk
Email: complaints@theprs.co.uk
The PRS will only consider complaints once our internal complaints procedure has been exhausted.
PRS number PRS024654
Propertymark
We are members of Propertymark and comply with their Rules of Conduct, which promote high professional and ethical standards across the property industry.